Preface / Dorothy Carnegie --
How this book was written, and why / Dale Carnegie --
Nine suggestions on how to get the most out of this book --
Part I. Fundamental techniques in handling people : "If you want to gather honey, don't kick over the beehive" --
Big secret of dealing with people --
"He who can do this has the whole world with him. He who cannot walks a lonely way" --
Part II. Six ways to make people like you : Do this and you'll be welcome anywhere --
A simple way to make a good first impression --
If you don't do this, you are headed for trouble --
An easy way to become a good conversationalist --
How to interest people --
How to make people like you instantly --
Part III. How to win people to your way of thinking : You can't win an argument --
A sure way of making enemies, and how to avoid it --
If you're wrong, admit it --
Safety valve in handling complaints --
How to get cooperation --
A formula that will work wonders for you --
An appeal that everybody likes --
Movies do it, TV does it, why don't you do it? --
When nothing else works, try this --
Part IV. Be a leader: how to change people without giving offense or arousing resentment : If you must find fault, this is the way to begin --
How to criticize, and not be hated for it --
Talk about your own mistakes first --
No one likes to take orders --
Let the other person save face --
How to spur people on to success --
Give a dog a good name --
Make the fault seem easy to correct --
Making people glad to do what you want --
A shortcut to distinction / Lowell Thomas.
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